📦 Shipping, Delivery, and Returns Policy

Shipping and Delivery

Shipping Scope

At Victoria Federica Beauty, we ship to:

• Peninsular Spain
• Continental Portugal

We currently do not ship to the Canary Islands, Balearic Islands, Ceuta, Melilla, or outside the Iberian Peninsula.

Delivery Times

• Orders are prepared within 24/48 business hours, provided the product is in stock.
• Once prepared, the order will be handled by the shipping company GLS.
• The estimated delivery time is shown during the purchase process and confirmed by email along with the order.

Delivery times may vary due to reasons beyond Victoria Federica Beauty's control (weather conditions, local holidays, or logistical incidents).

Shipping Costs

• Free shipping on orders over €40.
• For smaller orders, the corresponding rate will apply according to the destination (visible before completing the purchase).

Delivery Conditions

• Delivery is considered complete when the customer, or an authorized third party, signs for receipt at the indicated address.
• If delivery cannot be made due to reasons attributable to the customer (incorrect address, absence, etc.), the order may be returned to the origin. The customer will bear the costs of a new shipment.

Withdrawal and Returns

Right of Withdrawal

In accordance with current regulations, the customer has 14 calendar days from the receipt of the order to withdraw from the contract without needing justification.

Exceptions to Withdrawal

For health and hygiene reasons, returns are not accepted for cosmetic, perfume, or personal care products that have been opened or unsealed after delivery.

How to Exercise the Right of Withdrawal

Communicate your decision by a clear statement through any of these means:

• Email: info@victoriafedericabeauty.com
• Postal Mail:
  Victoria Federica Beauty
  Avenida Miguel Dantas, Edifício Status, Loja 34
  4930-678 Valença (Portugal)

Consequences of Withdrawal

• We will refund all payments received, including standard delivery costs, within a maximum of 14 calendar days from the communication of withdrawal.
• The refund will be made by the same payment method used, unless expressly indicated by the customer.
• We may withhold the refund until we have received the goods or until the customer has provided proof of their return (whichever occurs first).

Return of Products

The customer must return the products without undue delay and, in any case, within 14 calendar days after communicating the withdrawal, to the following address:

The deadline will be considered met if the shipment is made before its expiration.

Return Costs

The direct costs of the return will be borne by the customer.

Product Condition

The customer will be liable for any diminution in value of the product resulting from handling other than what is necessary to establish its nature, characteristics, or functioning.